INFORMATION FACILITATION CENTRE IN DGS&D

    The existing system of attending to the enquiries of large number of visitors
has been further strengthened in DGS&D by setting up of Information  Facilitation
Centre (IFC) in  June  1997, on  the  advice  of   Department   of Administrative
Reforms & Public Grievances. The IFC is a   customer   oriented  public interface
system  through   which Indentors,  Industries  and  public  have easy access  to
information   regarding    schemes, procedures   of    the Department  and    any
other information as may be required, across the table, on telephone (no.3360272)
and through its display boards.The IFC is fully computerised and closely monitors
the  complaints  with  concerned  Purchase  Directorates. A  register  is   being
maintained in  the IFC for  the  visitors    to   recordtheir remarks/suggestions.
Any complaint so registered or received by IFC is brought to the knowledge of the
concerned Directorate/Office for prompt action  thereon. Complaints  received  by
IFC are duly acknowledged. Besides  coordinating and  expediting   the  concerned
authorities for early settlement  of  the  grievances,  the data on grievances is
being transmitted to the Department of Administrative Reforms & Public Grievances
every month. Reviews  of  the grievances are also undertaken from time to time at
the highest level.

    Besides the above functions, IFC maintains all booklets/pamphlets   published
by DGS&D, priced or otherwise,  for  reference  purpose.   It  also  monitors the
maintenance of Tender Hall, facilitates opening of tenders and renders assistance
to participants of  Tender opening programs.

    IFC ensures provision of adequate  guidance  to visitors to DGS&D.