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PUBLIC GRIEVANCE REDRESSAL MACHINERY IN DGS&D

The Complaints & Public Relations Directorate assists the Trade and Industry and Indentors in their business dealing with DGS&D. It guides the representative from Trade and Indenting Departments on various procedural and contractual matters. Redressal of complaints and grievances of trade and indentors is one of the functions. The complaints and grievance due to delay or inaction on the part of Purchase and Quality Assurance Wing are processed by C&PR Directorate and settled by coordinating with the concerned Purchase and Quality Assurance offices. This Directorate also functions as the nodal agency for redressal of Public Grievances and is headed by Director (Complaints and Public Relations). For effective and prompt registration of grievances as also their monitoring the existing machinery for redressal of Public Grievance Officers of the rank of Director in the regional offices of Supply and Quality Assurance Wings. In the field offices of QA Wing also the Deputy Directors/AIOs have been appointed as the local Public Grievance Officers.

All Grievances are computerised and are closely monitored at the highest level. Frequent meetings are also held under the chairmanship of DG/ADGs/DDGs with the concerned Directors with a view to sort out and settle the grievance. Time norms have also been fixed for monitoring of grievances.

The Citizens’ Charter adopted by DGS&D gives in detail the commitments of DGS&D towards Supplier, Rate Contract Holders and also to the Indenting Departments. The gist of this charter is published in DGS&D’s publications and is also available to public on demand at the reception. In DGS&D, Wednesday forenoons have been set apart by all senior officers for grievance redressal. The representative from Trade and Industry can meet and discuss their problems during this time without prior appointment.

Note :- With a view to introducing greater transparency and as a measure to redress grievance of the member of concerned that, the Director General (Supplies & Disposals) will ordinarily be available, when in station, to meet members of the public in connection with their work relating to the office of DGS&D on all working days as under :-

Monday, Tuesday, Thursday & Friday 3.30 P.M to 4.30 P.M.
Wednesday- 10.A.M to 1.00 P. M ( in line with existing order in force)

LIST OF PUBLIC GRIEVANCE OFFICERS OF DGS&D (Headquarters & Regions)

Name of the Office	Name of the Grievance Officer
DGS&D Head Qrs., New Delhi 5, Parliament Street, New Delhi – 1 Tel. Phone No.23362983.	Shri.Lalan Das PRA, Director (C&PR) (For both Supply & QA Wings)
Regional Supply Wing Offices :
DS&D, Kolkata 6, Esplanade East, Calcutta – 700 069. Tel No. 2488876, 2486945	Shri S.K.Gupta, Director
DS&D, Mumbai : New CGO Building, VI Floor New Marine Lines, Mumbai-400 020. Tel No. – 2008114	Shri M.G. Awatramani, Director
DS&D, Chennai Shastri Bhavan, 26, Haddows Road, Chennai – 600 006 Tel No. 8273721	Shri A.V. Muralidharan, Director
Quality Assurance Wing Offices :
Delhi Directorate of Q.A. 5, Parliament Street, 4^th Floor, Jeevan Tara Building New Delhi 110 001. Tel No. 3363513	Shri P.Singhal Director
Kolkata : Nizam Place, 2^nd MS Building 234/4, Acharya JC Bose Road Calcutta – 700 020 Tel No. 033-22879115,033-22874418 Fax No. 033-2479115	Shri A.Tirkay, Director
Mumbai : Aayakar Bhavan Annexe, New Marine Lines, Mumbai – 400 020 Tel No. 022-22032463, 22004170,22031376 Fax No. 022-22004003	Shri A K Hilesh Kumar, Director
Chennai : Shastri Bhavan, 26, Haddows Road, Nungambakkam, Chennai – 600 006. Tel No. 044-28279861,28231490 Fax No. 044-28279851	Shri,R.D Shivsharan Dy. Director General
Ludhiana : 481,College Road/Sangat Road, Civil line, Ludhiana-141011 Tel No. 0161-440486	Vacant, Dy. Director
Mohali (Chandigarh) : 2^nd Floor, 3^rd Block, Kendriya Sadan, Sector-A Chandigard-160009 Tel No. 0172-270277 Fax No. 0172-675369	Shri K.C.Jha, Director
Kanpur : 4/286, Parwati Bagla Road Navab Ganj, Kanpur – 208 002 Tel No. 0512-2560920, 2560921 Fax No. 0512- 2560920	Shri D.S Martoliya, Director
Ahmedabad : Jawhar Saw Mill Compound, Ist FloorOutside Shahpur Road, Ahmedabad-380 004. Tel no. 079-5632996,5632996 Fax No. 079-5632976	Shri A.Saleem, Director
Bhilai : 60, Old Admn. Building, Bhilai Steel Plant, Bhilai – 490 001. Tel No. 0788-356198	Vacant Dy. Director

Bangalore : “Kendriya Sadan”, Ground Floor, ‘F’ Wing,17^th Main Road, Second Block, Koramangala, Bangalor – 560 034. Tel No. 080-5537978 Fax No. 080-5537121	ShriR.Karuppiah, Director
Hyderabad : Kendriya Sadan, Ground Floor, Sultan Bazar, Hyderabad – 500 195. Tel No. 040-24737355 Fax No. 040-44600428	Shri H.R Sharma Director
Jamshedpur : P.O. Burma Mines, Jamshedpur – 831 007 Tel No. 0657 – 2271484,2270887 Fax No. 0657-271484	Shri P.K. Lahiri, Dy. Director
QA Wing Field Offices	Name of Local Grievance Officers
Jalandhar : 6-A, New Jawahar Nagar Mkt, 1^stFloor,Model Town, Jalandhar City – 144008 Tel No. 0181 – 225700	Vacant Dy. Director
Jaipur : Room No.312, 3^rd Floor A-Block,Kondriya Sadan, Sector-10, Vidya Dhar Nagar, Jaipur-302001	Shri Vacant, Dy. Director
Pune : 3^rd floor, ”A” wing, Kendriya opposite. Akurdi Railway Station, Sector-26, Pradhikaran, Nigdi, Pune-411044	Shri A.K.Singh Dy. Director
Indore Old Income Tax Office Campus Opp. G.P.O, Indore – 452 001 (M.P) Tel No. 0731- 2711277	Shri A.K. Jain Dy. Director
Kulti: C/o Indian Iron & Steel Co. Ltd., P.O. Kulti, Distt. Burdwan (WB) Tel No. 0341- 520060.	Shri S.K.Pandey Dy. Director
Patna : 128-A, Pataliputra Colony, Patna – 800 013. Tel No. 0612- 2262983.	Vacant Dy. Director
Bokaro : Works Bldg. No. 16, Bokaro Steel Plant, Bokaro Steel City – 827011 Tel No. 06542-277304	Shri T.K. Chanda Dy. Director
Jabalpur : 11/58, D-2, 23^rd Street, Sadar Cantt., Jabalpur – 482 001. Tel No. 0761 – 2627490	Shri K.K. Dixit Assttt. Director (Gr.II)
Agra: 105, Gandhi Nagar, Agra – 282 001. Tel No. 0562/522	Shri Vishwakarma Asstt. Director (Gr.II)

Nagpur : C.G.O. Complex, Block ‘C’, 2^nd Floor,Seminary Hills, Nagpur – 440 006. Tel No. 0712/510191	Shri Ravi Kumar, Asstt. Director
Coimbatore : T-2 & 3, Geetha Building, 333, Nehru Street, Ram Nagar Coimbatore – 641 009 Tel No. 0422/237553	Shri P.S. Muthayyan, Asstt. Director

Tirupur : Kumar Nagar, KVJB Building, Tirupur – 641 603 Tel No. 0421/474022	Vacant Asstt. Director
Guwahati : House No. 192, 2^nd Floor, P.O. Maligaon Distt. Kamrup Guwahati (Assam) Tel No. 0361/570577	Shri M.S Ashrat, Asstt. Director
Cuttack : 1^st Floor,Plot No.-437-A ward-30, Badambadi, Cuttack-753012	Shri Janardhan Ram, Asstt. Director (QA)